Refund policy

Overview

This Refund Policy describes the terms and conditions under which Kriti Metal Art offers refunds for products purchased directly through our official store.

Eligibility for Refund

To qualify for a refund, you must meet the following conditions:

Direct Purchase: The product was purchased directly from Kriti Metal Art.
Damaged or Incorrect Items: If you receive a product that is damaged or has dimensions different from those specified in the product description, we can either resend a replacement or issue a full refund.
Standard Returns: If you wish to return a product that arrived undamaged and matches its description, you may do so provided you deliver the product back to us in good condition. You will be responsible for covering all original shipping costs, return shipping fees, and any applicable customs charges.

Refund Process

Contact Customer Support:

Initiate your request by reaching out to our support team at kritimetalarts@gmail.com with your order details.
Verification:

Our team will review your request to verify eligibility. Additional information or photo proof may be requested.
Refund Approval:

Upon verification and approval, we will notify you via email and proceed with the refund process.
Refund Processing:

Approved refunds will be issued to your original payment method. Please allow 10–15 business days for the transaction to process and reflect in your account.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 2–3 business days of delivery. We will gladly arrange a replacement or issue a full refund, depending on your preference.